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About a week ago, we got a call from our DVD manufacturer. The DVD wraps (that's the printed paper sleeve that sits under the plastic on the DVD case) had arrived at their place of business.
They had been all ready to put the wraps (sent to them by the printer) into the cases when they discovered... the wraps had been cut TOO SHORT!
Well, the DVD people refused to put in wraps that were a quarter inch too small. They gave a phone call to tell us. When we heard of this... Well, how would you feel?
Our first thought was, of course, that can't be OUR fault.
Having never put out a DVD before, we then had the nagging feeling; maybe it was our fault?
But then again, we did a million and one print-tests before sending out the final artwork to the printer in California.
We called the printer next to find out what happened at their end. Except, since they're in California, they're a few hours behind us. So, they weren't in their office yet. And we had to wait.
Well... as it turns out, the too-short DVD wraps were a mistake on the part of the printers. That was a bit of a relief to know (i.e. now we knew we weren't completely crazy and that all those print-outs were not for naught).
So, the printers in California are sending the new, standard-length wraps to Minnesota or Wisconsin or wherever the DVDs are actually being manufactured.
And we should be getting the DVDs very soon... (We think.)
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